ABSTRACT
The Royal Commission into Defence and Veteran Suicide and Afghanistan Inquiry, are managed independent to government, will request official records from the Department of Defence as part of their inquiry. Defence has subsequently established a corresponding Defence Task Forces Royal Commission Defence and Veteran Suicide (RCDVS) and Afghanistan Inquiry Response (AIR) for these two initial inquiries, which will be responsible for coordinating information gathering, consolidating, and disseminating records back to the Royal Commissions via the Australian Government Solicitor. The requirement was for the delivery of a suitable Customer Relationship Management (CRM) tool, to assist both Taskforces, manage information relating to taskforce activities, including requests for information, lessons learned, risks, benefits, and stakeholder management. Microsoft Dynamics was selected by CIOG as the service offering to manage stakeholder engagements and RFIs. The Accenture team worked collaboratively with the taskforces in the delivery and were able to roll out a production solution within ten weeks of commencement. The solution provided a single view of all transactions, requests, tasking and related functions for the Taskforce to perform end-to-end business functions and had full approvals from the Architecture and Security governing teams. Further to these task forces, another two business areas have been onboarded onto the solution. The platform now supports the Royal Commission into Nuclear Submarines, and Ministerial and Executive Coordination and Communication. Accenture is proud to be supporting Defence in provisioning this platform and proposes to co-present this case study with Defence stakeholders, and share the learnings, successes, and next steps.

BIOGRAPHY
Christiaan Swart has worked in IT for more than 20 years in Australia, New Zealand, and South Africa. His background is predominately in CRM, but he has also successfully developed business strategies for different companies through the years, by integrating company processes with the appropriate technologies. Christiaan has worked and engaged with many high-Profile Companies and Professionals all over the world, with excellent feedback and success. His professional and enthusiastic approach has driven him to achieve great success throughout his career. As an ex Captain in the South African Police Force, it is imperative for him to always maintain a professional demure and code of conduct and he prides himself on having excellent time management skills. Christiaan is passionate about people and the way they work together as a team. To him, it is especially important to have fun and to celebrate success in the working environment. Christiaan holds Diploma’s and Certificates in Management, Microsoft, and Oracle technologies. Certified Scrum Master. Dynamics 365 Certified consultant. Siebel 8 Certified consultant.