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Session 2.6c Conference Product Brief: ICT Hardware Sustainment - What Does Best Practice Look Like?

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Wednesday, November 15, 2023
1:30 PM - 2:30 PM
Menzies Theatre
Sponsored By:

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In this Product Brief we propose to cover the following content (approx 50% of available time):
  • Intro speakers
  • Intro Touchpoint
  • Anatomy of a typical ICT platform in a Defence environment
  • The unique challenges faced by Defence users
  • Current Touchpoint success story (Defence relevant)
  • Previous approach
  • New repair methodology
  • Typical challenges and resolutions
  • Customer benefits
  • SLA performance and reporting
  • Considerations in applying this approach to other Defence environments
The remaining 50% of available time dedicated to Q&A with audience

Speaker/s

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Mr Nick Asscher
Director
Touchpoint Technology

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Nick Asscher is an ICT Hardware industry veteran with over 30 years of experience in the supply, support and sustainment of all types if ICT hardware. Nick is part owner of Touchpoint Technology, a 100% Australian-owned and run technology business which is dedicated to supporting the Australian Defence industry to select and source the equipment that best suits the use case - from the battlefront to the data centre.
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