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Session 2.7e Tutorial: The Art of Troubleshooting – Practical Advice for how to create a Repeatable, Disciplined Approach to Proactive and Pre-emptive IT Troubleshooting

Tracks
Wednesday, November 13, 2024
2:30 PM - 3:30 PM
Sutherland Theatre

Details

Mission leaders are continually challenging IT infrastructure teams to explain why troubleshooting takes so long, and why so many support teams struggle to proactively detect and resolve IT service quality issues affecting Mission Partners. In this session we will explore a proven, repeatable, and customizable approach you can use to improve detection and resolution of IT service issues impacting Mission Partners. The session starts with a comprehensive baseline for a structured troubleshooting approach, followed by a real-life troubleshooting example, and ending with examples of how you can customize your own repeatable approach to meet your specific mission needs.


Speaker

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Mr. John Pittle
Federal CTO
Riverbed

Biography

John’s #1 priority as Federal CTO is to ensure the whole of Riverbed is focused on ensuring our Federal customers achieve mission success with Riverbed products and services. John is a multi-disciplined IT Professional with over 30 years experience in Performance Engineering and related IT disciplines across a wide variety of Global Enterprise customers and industries. As Federal CTO, John brings his extensive industry experience and insights from Private sector to collaboratively engage with his DoD, Civilian, and IC peers on strategies and best practices proven to improve IT Service quality and stakeholder satisfaction. John is an expert in full stack observability, technology adoption, performance troubleshooting and has been a major contributor to Riverbed’s break through products for AiOps and Intelligent Automation. John has direct interaction with Riverbed Product Management, Engineering, Sales, Support, Professional Services, and Partners to represent, and help drive, customer requirements for features / functions that are critical to ongoing mission success.
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